Refund Policy

This Refund Policy applies to Shorz (AI Video Editor for Windows and Mac), operated by Shorz OÜ, a company registered in Estonia (registry code 17592849).

By purchasing Shorz credits, you agree to the terms outlined below.

1. How Shorz Billing Works

Shorz uses a prepaid credit system. You purchase credits in one-time packs and spend them when you generate videos, images, voiceovers, and other AI content inside the app.

• 1 credit = €0.01. Credits are bought in fixed packs.
• Credits do not expire.
• There is no subscription — no recurring charges, no automatic renewals, and no hidden fees.
• Credits are consumed at the moment you run a generation, because the underlying AI provider cost is incurred at that point.

2. 14-Day Refund on Unused Credits

You may request a full refund of a credit purchase within 14 days of the purchase date, provided the credits from that purchase remain entirely unused — that is, your credit balance still reflects the full amount purchased in that order.

Approved refunds are issued to your original payment method.

3. First-Pack Money-Back Guarantee

Your first credit pack is additionally covered by a money-back guarantee: try Shorz, make your first video, and if you decide it is not for you, we will refund that first pack in full within 7 days of the purchase date — even if you have used credits from it, up to the trial allowance below.

• Applies to your first credit-pack purchase only, once per customer.
• The refund request must reach us within 7 days of the purchase date (see Section 7 for how).
• Covers up to 2,500 credits used — enough to create and publish your first videos. If you have consumed more than 2,500 credits from the pack, the guarantee no longer applies (the standard terms in Sections 2 and 4 do). For the Starter pack (1,990 credits) this means the guarantee is effectively unconditional.
• Approved refunds are issued to your original payment method. Any remaining credits and promotional benefits from the refunded pack are removed.
• Abuse of the guarantee — for example, repeat purchases across multiple accounts — voids eligibility (see Section 8).

4. What Is Not Refundable

Except where the First-Pack Money-Back Guarantee (Section 3) applies, the following are not eligible for a refund, because credits translate directly into AI provider costs that we pay on your behalf the moment you generate:

• Credits that have already been used, in whole or in part, to generate content.
• A credit purchase from which any credits have been consumed — once you begin using a purchase, it is considered delivered.
• Purchases made more than 14 days ago.
• Promotional, bonus, or complimentary credits.

5. EU/EEA Right of Withdrawal

If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for digital services.

By starting to use your credits (running your first generation), you expressly request immediate performance of the service and acknowledge that you lose your right of withdrawal for the credits that are consumed. Any credits from that purchase that remain unused stay refundable within the 14-day window described in Section 2.

6. Failed Generations

If a generation fails due to a technical fault on our side, you are not charged for that failed generation. If you believe credits were deducted for an error that was not your doing, contact support and we will investigate and restore any credits that were incorrectly charged.

7. How to Request a Refund

Email us at info@shorz.ai from the address used for the purchase, and include your order or receipt ID. We aim to review eligible requests and process approved refunds to your original payment method within 5–10 business days.

8. Chargebacks & Abuse

Please contact us before initiating a chargeback so we can resolve the issue directly. Fraudulent refund or chargeback activity, or abuse of this policy, may result in account suspension and forfeiture of any remaining credits.

9. Technical Support

If you experience installation problems, activation errors, or generation issues, please contact us before assuming the product does not work. We are committed to helping you get Shorz running correctly within supported environments.

10. Contact Information

For any questions regarding this Refund Policy, please contact:

Shorz OÜ
Registry code 17592849
Kooli 24-7, 50409 Tartu, Estonia
Email: info@shorz.ai
Website: https://shorz.ai

11. Amendments

Shorz OÜ reserves the right to modify this Refund Policy at any time.

Updated versions become effective immediately upon publication on the official Shorz website. The "Last updated" date reflects the most recent revision.

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions.

Any disputes arising from this Policy shall be subject to the jurisdiction of Estonian courts.

By purchasing Shorz credits, you confirm that you have read, understood, and agreed to this Refund Policy.